In this newsletter, we like to share a personal note from
Emily, our customer support manager. Also, in the same
spirit, we will feature some of our most loved and
reviewed designs.
Most Reviewed
Designs
So what is it like
to be the customer care person for Ka Gold Jewelry?
If you have ordered in recent years from Ka Gold Jewelry,
you most likely know my name (Emily) as we have
been corresponding regarding your order. In this
newsletter, I would like to share with you what it is like
to be the one who connects with all of you.
This job is really not just like any customer care job. I
read a lot of moving stories, I live your lives with you,
reading about your hardships, and your stories stay with
me.
You tell me about your family, your babies, your children,
and their hardships, as well as their good times and
memorable date, school graduations, receiving degrees, as
well as, unfortunately, illnesses and death. It all stays
with me, and I love you all for that. In some way, I
really feel like I know you all.
I realize that David's jewelry is more than just a
decoration. With its deep meaning come deep stories. Lots
of families give our pieces down from generation to
generation. I get requests from family members writing to
me to ask what was the piece that their
uncle/mother/grandmother bought. They wish to have the
same so that it will serve as a memory or connection.
One story I specifically remember was about a mother of a
child that was facing challenges and feared going to
school. She bought him a pendant that gave him the courage
he needed to face the other students. She kept writing me
and sharing with me how he was doing better and how it
gave him the strength he needed.
On another occasion, a grandmother ordered three pendants
of the same design for the baptism of her three
granddaughters, and how we all hurried to get it to her on
time. We knew how important this once-in-a-lifetime event
was, and we were so honoured to take part in it.
Even now, as I write you all, there is a special ring on
the way to the USA. This ring was ordered by a man who is
going to take it to an event with his girlfriend where he
is going to propose to her. It's a secret! She doesn't
know! But now, you all know! Isn't that exciting???
I can see the cycle of life from one side, there are some
sad stories of sickness and even deaths, and from the
other side, newborn babies receive talismans to keep them
safe. People write during very special times, points and
crossroads in their lives. There are pains of the heart,
searches for abundance and finding harmony. For me, the
important thing is to be there for you all.
I would like you all to know that I’m reading your
stories, looking at your photos, reading everything you
write, sometimes crying and sometimes laughing, and trying
to do the best for you, not because it's my job but
because you all really got into my heart and I love you
all for that!!!
Emily
Thank you for being a part of our community,
Have a Blessed Week
David and Ka-Gold Team
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